The entire team is truly incredible. I’ve never felt so genuinely cared for or listened to by a medical professional. They take the time to explain everything clearly and never make you feel rushed. It is rare to find a clinic that combines such high level expertise with real compassion. I feel so lucky to have this clinic nearby, knowing that whatever the issue is, I’ll always leave with a clear answer and a plan.

The entire team is friendly and professional. I would especially like to emphasize that Dr. Krug is a doctor with a heart. I also always feel well cared for by Dr. Springmann.

I went to the doctor's office for my second vaccination because I'm going abroad to study soon. A doctor who usually treats me had previously recommended that I get the second vaccination before leaving, as I would miss the regular appointment. So I came the day before my flight. When I arrived, I was seen by the owner of the practice. I explained my situation, and she said it would be better to get the vaccination after my return. I naturally accepted this. I simply mentioned that the other doctor had previously recommended getting it before leaving. She then asked me several times in a very curt tone, "What do you want?" and emphasized that she was the owner and that I had previously spoken to "her employee." Her behavior seemed irritated and dismissive from the start, even though I remained calm and professional. I also needed an English form. She repeatedly pointed out that I would have to pay for it myself, which was perfectly understandable and acceptable to me. Nevertheless, she filled out the form very reluctantly, repeatedly stating that she didn't have time and that this wasn't actually "her job." I neither behaved impolitely nor said anything provocative. Despite this, the doctor treated me in an unfriendly manner for no apparent reason. Of course, I had to pay for the completed form – but I simply cannot understand this kind of treatment. As a patient who simply wanted to follow the doctor's recommendations, I deserve to be treated with respect. I sincerely hope that the practice management reflects on its own behavior. Furthermore, I find it very unfortunate that every other employee was always friendly, and I never had any serious problems with the treatment I received at the practice.