Customer service that's truly exceptional. Friendly, reliable, and fast. I had impressions made for music earplugs (elastin). I went there and picked them up – fantastic! I'd gladly go back anytime!

One star only because I can't write a review otherwise. I was assigned this branch of the Geers Group online. During the phone consultation, I specifically pointed out that I didn't yet have a prescription or a recent hearing test. I was told that I first had to wear a "measuring device" for a week to measure the noises affecting me. Then, a device would be fitted and given to me to try out. At today's appointment, I was told that they won't do anything without a prescription. (On the same day, a competitor told me that I don't need a prescription after six years since my last hearing aid fitting.) With this kind of customer service, I'm surprised they get any customers at all. I drove 50 km for nothing and spent money on parking. 🤮 I'd rather go to Fielmann. 👍 I can't recommend them at all!!!!!!!🤮👎🤬

I give it a minus 5☆! I had an appointment on March 19, 2022, at 2:00 PM, arrived at 1:55 PM, and no one had noticed me until 2:35 PM. I then left the store, protesting to an employee, and will not be going back. Apparently, they don't want to sell anything, or they don't need to, or they think they're the only provider. In any case, the customer service is abysmal, or even abysmal.